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Theia Axiom - v2025
Theia Axiom - v2025
  • Theia3D Documentation
    • What's New
    • Theia3D Documentation
    • Welcome to Theia3D
    • Keyboard Shortcuts
    • Getting Started
      • System Requirements
      • Installation
      • License Activation
      • Startup Window
      • Theia3D Basics
      • Camera Setup Tips
      • Tutorial Videos
    • Data Collection
      • Data Collection Principles
      • Recording Intrinsic Lens Calibrations
      • Recording Extrinsic Chessboard Calibrations
      • Recording Extrinsic Object Calibrations
    • Theia3D Interface
    • Theia3D Dropdown Menus
      • File Menu
      • Analyze Menu
      • Display Menu
      • Results Menu
      • Calibration Menu
        • Check Calibration
        • Lens Calibration
        • Chessboard Calibration
        • Object Calibration
        • Adjust Calibration
      • Tools Menu
        • Check Synchronization
        • Organize Videos
        • Format Sony Multicam
        • Assign Calibration Files
        • Modify People IDs
        • Toggle Views
        • Display Video Metadata
        • Enhance Videos
      • Settings Menu
        • Settings Menu
        • Analysis Preferences
        • Rendering Preferences
        • Setup Preferences
      • Help Menu
    • Theia Model Description
      • Default Model Description
      • Full Body Model Description
      • Separate Arm and Head Model Description
    • Data Formats
      • Video Data
      • Calibration Files
      • Theia3D Workspaces
      • C3D Files
      • FBX Files
      • JSON Files
      • Video Overlays
    • Theia3D Batch
      • Theia3D Batch Interface
      • Setting Up a Batch
      • File Menu
      • Help Menu
      • Settings
      • Trials
      • Preferences
      • Batch Processing Outputs
    • Camera System Requirements
    • Sony Camera Package
      • Components
      • System Setup
      • Data Collection
  • Troubleshooting
    • Troubleshooting Documentation
    • Error Messages
      • License Errors
        • License Activation Failed
      • Organize Data Errors
        • Input directory has no mp4 or avi files
      • Load Video Data Errors
        • Videos not formatted properly
        • Only [#] videos found
        • Videos are not the same length
        • Unsupported video codec detected
        • Invalid video
      • Load Calibration File Errors
        • Unable to load calibration
        • Required camera parameter groups not present
      • Load Workspace Errors
        • Selected folder does not contain a valid Theia workspace
        • Incompatible workspace
      • Calibration Errors
        • Camera extrinsics optimization step 3 failed
        • Unable to detect chessboard in overlapping frames for all cameras
        • Too few chessboards detected (<25)
        • Field of view coverage insufficient (<60%)
      • Movement Trial Processing Errors
        • Track people not complete
        • Abnormally high tracking errors
    • Visible Issues
      • Coordinate system is out of place in one camera view
      • Coordinate system is in different positions and/or orientations in all camera viewse
      • Coordinate system is in an incorrect but consistent position and/or orientation in all views
      • Skeleton is consistently outside the body
      • Skeleton is momentarily incorrect
      • Skeleton is incomplete
      • Skeleton is completely missing
      • Skeleton is jittery
    • Sony Troubleshooting
      • Initialization Issues
      • Unstable Connection
    • Other Issues
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  1. Theia3D Documentation
  2. Getting Started

License Activation

PreviousInstallationNextStartup Window

Last updated 16 days ago

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After installing Theia software, it is necessary to activate the license prior to using the software. To activate your Theia3D license, run Theia3D as an administrator by right-clicking on the icon and choosing Run as administrator.

When running Theia3D as an administrator, a prompt to enter the license key will appear, as below. Enter your license key in this window and click Activate. You can access your license key from the using the login information provided at the time of purchase.

If the PC is connected to the internet, the license will automatically activate and Theia3D will open.

After contacting Theia Support, enter the Activation Code as provided by our team and click Activate. The license activation will then be completed, and Theia3D will open.

If a manual license activation is required, please remember to include the License, System, and Token information provided in the warning dialog when contacting support@theiamarkerless.com.

If the PC is not connected to the internet, a dialog window similar to that shown below will appear, indicating that it is necessary to contact Theia support via our or by emailing support@theiamarkerless.com.

support portal
Theia downloads portal
License key entry dialog window.
Manual license activation dialog window. When prompted with this window, please contact support@theiamarkerless.com and provide the license, system, and token information.