# Theia Self-Service Portal

The portal can be accessed at: <https://portal.theiamarkerless.com/login>

<figure><picture><source srcset="https://1706549236-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FYh9tF8t29uxjFeOYjlEz%2Fuploads%2Ft2SK2ODhIkyYZ4uFImEi%2Fdarklogin.png?alt=media&#x26;token=800be9ce-081e-479c-899f-9f7fb421c244" media="(prefers-color-scheme: dark)"><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXer5v4VNKhC2IPSBKtWZCLDbeQ4ACtTe1KZWPThU9RgF1JKpTjNErjJRR29M1zN0_VSxo57-__mJ8ANGffyE3Lc3zrNsf428BtEeEYg3KDWyZu3Vn_LmnXLtYBe34fQlytzhvRGTg?key=yMl9NCYWqfrTeOeIIz9lmg" alt=""></picture><figcaption></figcaption></figure>

***

### Setting Up Your User Account

When your purchase of Theia software has been completed, you will receive an automated email from our self-service portal notifying you that your user account has been created, shown below.

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXf-j_QzQvaelXf60KJuNJsW2tX-2siUhKYavf5enf5XxVPwTkOBGraDpXh3_vzG4unUToIqumnZrl5rLvQiJ8LfWXVq7u0UGyHQwcTRI5gYisr98EOhg-5PTrwflv_bgCHwcVq2CA?key=yMl9NCYWqfrTeOeIIz9lmg" alt=""><figcaption></figcaption></figure>

Click on the ***Verify Email*** button to verify your email address in our system. This will automatically open the following webpage in your browser. Your email address will be automatically filled, and you can click the ***Request Password*** button.&#x20;

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXc4W6z7tpR5wAK0ypQCMLtt22zwjzTK_RRGJNIdBIZt9m6V4CBugWw8hQsGeHnW_ZgMIYf46AzAZ4qPsheY_KvfXpAfHqY5YyDMMaDCEt80s1Kkl9I1UNzLPCw_pOgLHHjkKaaQNQ?key=yMl9NCYWqfrTeOeIIz9lmg" alt=""><figcaption></figcaption></figure>

A password reset email will be sent to your email address. This email can take a few minutes to arrive; if it does not arrive after some time, check your spam folder.

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXfDkKEwH3svgiBESTuh0La5E8yZEkwi3jhFOZN306sISeONUWakGibTMURNEqUNlTlWXb1d6ZQfVjCYF2_F3FI4QhQ_0Obe1qQJqSZcte5e_ja0YQPqFXFUphe_PdHPuKGaorWtwg?key=yMl9NCYWqfrTeOeIIz9lmg" alt=""><figcaption></figcaption></figure>

Once you have received the password reset email, click on the Reset Password button. This will automatically open the following webpage in your browser, allowing you to set a custom password associated with your account. After entering your desired password, click Reset Password. The process will be completed, and you will be redirected to the portal sign-in page.

<figure><img src="https://1706549236-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FYh9tF8t29uxjFeOYjlEz%2Fuploads%2FoSVbPeVYmqmX8NACCLLk%2Fpassword_reset.png?alt=media&#x26;token=9ac698bc-782a-4e24-8b19-55f8bebe8780" alt=""><figcaption></figcaption></figure>

From the portal sign-in page, enter your email address and custom password that you just created to sign in to your account for the first time.

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXer5v4VNKhC2IPSBKtWZCLDbeQ4ACtTe1KZWPThU9RgF1JKpTjNErjJRR29M1zN0_VSxo57-__mJ8ANGffyE3Lc3zrNsf428BtEeEYg3KDWyZu3Vn_LmnXLtYBe34fQlytzhvRGTg?key=yMl9NCYWqfrTeOeIIz9lmg" alt=""><figcaption></figcaption></figure>

***

### Profile Page

The Profile tab can be used to view and edit your profile information, and view a summary of your account including the number of licenses, active licenses, and products associated with your account.

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXdFkaC5gd9vCrRAF3olJdZiRnIj63IJfKGWxmoCYnzKmN41kowOLcPqVmmrvG9-5e5awliZnpJ7mreprYAQzVZvswCwT0Y12berlMkhlRsby2ELV548FZdR6dbGqTW3zt7yXANC1w?key=yMl9NCYWqfrTeOeIIz9lmg" alt=" Theia portal Profile page."><figcaption><p> Theia Portal Profile page.</p></figcaption></figure>

To edit the information associated with your profile, click Edit Profile & Username. A dialog window will appear, allowing you to modify the existing profile and Save or Cancel.

***

### Licenses Page

The Licenses page can be used to view the licenses associated with your account.&#x20;

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXfadNHQhYtPfAo-a0EH3x4DhF0lGdrkcLJFv-ej_NLBM_-dfNedGu3ksDvnZQZZgcSAIlD1xXLZqKgbqVQDfSIEAb8VjVJQ-h3tURFg-XUua82TCqXrSLDGuqBXo6OiDoL3ubNi?key=yMl9NCYWqfrTeOeIIz9lmg" alt=""><figcaption></figcaption></figure>

Each license will be displayed within its own panel, displaying the following information related to the license:

| Information  | Example or Format     | Description                                                                         |
| ------------ | --------------------- | ----------------------------------------------------------------------------------- |
| License Key  | ####-####-####-####   | The license key is used to activate the software when running it for the first time |
| License Name | LabName               | The license name, usually your institution, laboratory, or company name.            |
| License Type | Standard              | Indicates the type of license.                                                      |
| Issued On    | Mon Jan 1, 0:00 AM    | Indicates when the license was issued.                                              |
| Valid Until  | Tues Dec 31, 11:59 PM | Indicates when the current license support expires.                                 |
| Product      | Theia3D               | Indicates the software product associated with the license.                         |
| Entitlements | Base                  | Indicates any software add-ons.                                                     |

Each license panel will also display information related to the devices on which the license is currently activated:

| Information     | Example or Format     | Description                                                                                                                                         |
| --------------- | --------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------- |
| Seats Available | 1/2, 1 seat available | Each license has a maximum number of seats available, which can be activated on unique devices. This provides the current seat availability status. |
| Device Name     | Theia-Computer        | Indicates the PC name of the device.                                                                                                                |
| Activated On    | Jun 11                | Indicates the date that the license seat was activated on the listed device.                                                                        |
| Last Seen       | Jun 11                | Indicates the last date that the device was registered using the software by Theia licensing servers.                                               |

The Deactivate button can be used to deactivate the license seat from the selected device, making the seat available.

***

### Downloads Page

The Downloads page provides access to the software installers that are available based on the licenses associated with your account.

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXcW51Qdyx8jKsx5kcGrH-of1l9ZsJ6O-YRY2YyxTMlOW4boKwUFDria_XeiPRedSgYdImmlitYaWBIKXaNWthdjm7Rxn1AAsJqGyqWIh7j5rumgUka8DBrs7wfK06kT7S_z7CMJiQ?key=yMl9NCYWqfrTeOeIIz9lmg" alt=""><figcaption></figcaption></figure>

Each software product is displayed within its own panel where different versions of the product are available for download. To download the software product, select the product and click Download.

**Theia3D package downloads** provide the installer for Theia3D and Theia3D Batch applications.

**Theia3D Engines package downloads** provide an installer that can be used to quickly build the engines used by Theia3D. This installer can be run after Theia3D has been installed, but before running it the first time.&#x20;

{% hint style="warning" %}
**Note:**&#x20;

For Theia3D Axiom v2025 and later, engines are constructed automatically for all graphics cards—no engine installers are required.

For Theia3D Apollo v2024 and earlier, engine installers are available for RTX 3090 and RTX 4090 graphics cards. Engines for all other graphics cards are generated automatically the first time Theia3D is run.&#x20;
{% endhint %}

***

### Group Page

The Group page provides an overview of users associated with your group, and allows group owners to add or remove users. Group information is only visible to group owners; owner status must be requested and attributed to users by Theia Support.

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXdU4v7_C9_h84q2frLGaAdmAEQogPT_-yX1QQnsK6Hg9QnJMD4utEPBwaRNgVaAILF75GzgromGqw8_yMhFT7SOzFp2TWExMnLZXwoKynH0Q1K9OjwJrgZMmVohaPc75S2fWBmnjQ?key=yMl9NCYWqfrTeOeIIz9lmg" alt=""><figcaption></figcaption></figure>

Information for each user who is currently part of the group is shown, including their email address and whether they are an owner of the group. Group owners can add users with the ‘plus’ (+) button, or remove users with the ‘remove’ (bin) button.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.theiamarkerless.com/theia3d-documentation/theia-self-service-portal.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.