Theia Self-Service Portal
The self-service portal can be used to manage and administer your Theia3D license(s).
The portal can be accessed at: https://portal.theiamarkerless.com/login
Setting Up Your User Account
When your purchase of Theia software has been completed, you will receive an automated email from our self-service portal notifying you that your user account has been created, shown below.
Click on the Verify Email button to verify your email address in our system. This will automatically open the following webpage in your browser. Your email address will be automatically filled, and you can click the Request Password button.
A password reset email will be sent to your email address. This email can take a few minutes to arrive; if it does not arrive after some time, check your spam folder.
Once you have received the password reset email, click on the Reset Password button. This will automatically open the following webpage in your browser, allowing you to set a custom password associated with your account. After entering your desired password, click Reset Password. The process will be completed, and you will be redirected to the portal sign-in page.
From the portal sign-in page, enter your email address and custom password that you just created to sign in to your account for the first time.
Profile Page
The Profile tab can be used to view and edit your profile information, and view a summary of your account including the number of licenses, active licenses, and products associated with your account.
To edit the information associated with your profile, click Edit Profile & Username. A dialog window will appear, allowing you to modify the existing profile and Save or Cancel.
Licenses Page
The Licenses page can be used to view the licenses associated with your account.
Each license will be displayed within its own panel, displaying the following information related to the license:
Information
Example or Format
Description
License Key
####-####-####-####
The license key is used to activate the software when running it for the first time
License Name
LabName
The license name, usually your institution, laboratory, or company name.
License Type
Standard
Indicates the type of license.
Issued On
Mon Jan 1, 0:00 AM
Indicates when the license was issued.
Valid Until
Tues Dec 31, 11:59 PM
Indicates when the current license support expires.
Product
Theia3D
Indicates the software product associated with the license.
Entitlements
Base
Indicates any software add-ons.
Each license panel will also display information related to the devices on which the license is currently activated:
Information
Example or Format
Description
Seats Available
1/2, 1 seat available
Each license has a maximum number of seats available, which can be activated on unique devices. This provides the current seat availability status.
Device Name
Theia-Computer
Indicates the PC name of the device.
Activated On
Jun 11
Indicates the date that the license seat was activated on the listed device.
Last Seen
Jun 11
Indicates the last date that the device was registered using the software by Theia licensing servers.
The Deactivate button can be used to deactivate the license seat from the selected device, making the seat available.
Downloads Page
The Downloads page provides access to the software installers that are available based on the licenses associated with your account.
Each software product is displayed within its own panel where different versions of the product are available for download. To download the software product, select the product and click Download.
Theia3D package downloads provide the installer for Theia3D and Theia3D Batch applications.
Theia3D Engines package downloads provide an installer that can be used to quickly build the engines used by Theia3D. This installer can be run after Theia3D has been installed, but before running it the first time.
Note:
For Theia3D Axiom v2025 and later, engines are constructed automatically for all graphics cards—no engine installers are required.
For Theia3D Apollo v2024 and earlier, engine installers are available for RTX 3090 and RTX 4090 graphics cards. Engines for all other graphics cards are generated automatically the first time Theia3D is run.
Group Page
The Group page provides an overview of users associated with your group, and allows group owners to add or remove users. Group information is only visible to group owners; owner status must be requested and attributed to users by Theia Support.
Information for each user who is currently part of the group is shown, including their email address and whether they are an owner of the group. Group owners can add users with the ‘plus’ (+) button, or remove users with the ‘remove’ (bin) button.
Last updated
Was this helpful?