When your Theia account is credentialed, the primary contact person for the account will receive an automated email from our self-service portal notifying you that your user account has been created, shown below.
Follow the steps shown here to set up your new user account.
Once your account has been set up, you will be able to add other users to your account at your discretion.
1
Verify Email Address
You will receive an automated email from our self-service portal with the subject line: Portal Account Created from [email protected]. This can end up in spam.
Click on the Verify Email button to verify your email address in our system. This will automatically open the following webpage in your browser. Your email address will be automatically filled, and you can click the Request Password button.
Portal Account Created email
Email verification web page
2
Reset Password
Once your email address has been verified, a password reset email will be sent to your email address. This email can take a few minutes to arrive; if it does not arrive after some time, check your spam folder.
Once you have received the password reset email, click on the Reset Password button. This will automatically open a webpage in your browser, allowing you to set a custom password associated with your account. After entering your desired password, click Reset Password. The process will be completed, and you will be redirected to the portal sign-in page.
Password Reset email
Password reset web page
3
Sign In
From the portal sign-in page, enter your email address and custom password that you just created to sign in to your account for the first time.
