License Activation Failed
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Theia Axiom - v2025
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This error message arises when attempting to run Theia3D or Theia3D Batch software prior to activating the license on the PC, and includes both of the dialog windows shown above. This usually occurs immediately after installing Theia software on a new PC.
To resolve this issue, Theia3D needs to be run with administrator privileges in order to activate the license. Close Theia3D or Theia3D Batch, and then run Theia3D as an administrator by right-clicking on the icon and choosing 'Run as administrator'.
When running Theia3D as an administrator, a prompt to enter the license key will appear, as below. Enter your license key in this window and click Activate. You can access your license key from the Theia downloads portal using the login information provided at the time of purchase.
If the PC is connected to the internet, the license will automatically activate and Theia3D will open.
If the PC is not connected to the internet, a dialog window similar to that shown below will appear, indicating that it is necessary to contact Theia support via our support portal or emailing support@theiamarkerless.com.
After contacting Theia Support, enter the Activation Code as provided by our team and click Activate. The license activation will then be completed, and Theia3D will open.
If a manual license activation is required, please remember to include the License, System, and Token information provided in the warning dialog when contacting support@theiamarkerless.com.
