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Theia Axiom - v2025
Theia Axiom - v2025
  • Theia3D Documentation
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  • Troubleshooting
    • Troubleshooting Documentation
    • Error Messages
      • License Errors
        • License Activation Failed
      • Organize Data Errors
        • Input directory has no mp4 or avi files
      • Load Video Data Errors
        • Videos not formatted properly
        • Only [#] videos found
        • Videos are not the same length
        • Unsupported video codec detected
        • Invalid video
      • Load Calibration File Errors
        • Unable to load calibration
        • Required camera parameter groups not present
      • Load Workspace Errors
        • Selected folder does not contain a valid Theia workspace
        • Incompatible workspace
      • Calibration Errors
        • Camera extrinsics optimization step 3 failed
        • Unable to detect chessboard in overlapping frames for all cameras
        • Too few chessboards detected (<25)
        • Field of view coverage insufficient (<60%)
      • Movement Trial Processing Errors
        • Track people not complete
        • Abnormally high tracking errors
    • Visible Issues
      • Coordinate system is out of place in one camera view
      • Coordinate system is in different positions and/or orientations in all camera viewse
      • Coordinate system is in an incorrect but consistent position and/or orientation in all views
      • Skeleton is consistently outside the body
      • Skeleton is momentarily incorrect
      • Skeleton is incomplete
      • Skeleton is completely missing
      • Skeleton is jittery
    • Sony Troubleshooting
      • Initialization Issues
      • Unstable Connection
    • Other Issues
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  1. Troubleshooting
  2. Error Messages
  3. Load Video Data Errors

Unsupported video codec detected

PreviousVideos are not the same lengthNextInvalid video

Last updated 17 days ago

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Explanation

This error message arises when loading video data. It indicates that the videos files from the selected trial were written using an unsupported video file codec.

Possible Solutions

Theia3D requires video files to be encoded using certain supported video codecs. If the videos you are trying to load were encoded with an unsupported codec, they cannot be loaded by Theia3D. When this error is encountered, the best solution is to re-export the videos in a supported codec, or to convert the existing videos to a supported codec.

For OptiTrack Prime Color cameras, verify that you have selected the correct video export settings, particularly Video Format: MJPEG. If the incorrect video format was selected, the video files may not be written using a video codec supported by Theia3D and will need to exported from Motive again, in the proper format.

_images/opti_exportsettings.png