LogoLogo
WebsiteResource HubDownloadBook a DemoContact Support
Theia Axiom - v2025
Theia Axiom - v2025
  • Theia3D Documentation
    • What's New
    • Theia3D Documentation
    • Welcome to Theia3D
    • Keyboard Shortcuts
    • Getting Started
      • System Requirements
      • Installation
      • License Activation
      • Startup Window
      • Theia3D Basics
      • Camera Setup Tips
      • Tutorial Videos
    • Data Collection
      • Data Collection Principles
      • Recording Intrinsic Lens Calibrations
      • Recording Extrinsic Chessboard Calibrations
      • Recording Extrinsic Object Calibrations
    • Theia3D Interface
    • Theia3D Dropdown Menus
      • File Menu
      • Analyze Menu
      • Display Menu
      • Results Menu
      • Calibration Menu
        • Check Calibration
        • Lens Calibration
        • Chessboard Calibration
        • Object Calibration
        • Adjust Calibration
      • Tools Menu
        • Check Synchronization
        • Organize Videos
        • Format Sony Multicam
        • Assign Calibration Files
        • Modify People IDs
        • Toggle Views
        • Display Video Metadata
        • Enhance Videos
      • Settings Menu
        • Settings Menu
        • Analysis Preferences
        • Rendering Preferences
        • Setup Preferences
      • Help Menu
    • Theia Model Description
      • Default Model Description
      • Full Body Model Description
      • Separate Arm and Head Model Description
    • Data Formats
      • Video Data
      • Calibration Files
      • Theia3D Workspaces
      • C3D Files
      • FBX Files
      • JSON Files
      • Video Overlays
    • Theia3D Batch
      • Theia3D Batch Interface
      • Setting Up a Batch
      • File Menu
      • Help Menu
      • Settings
      • Trials
      • Preferences
      • Batch Processing Outputs
    • Camera System Requirements
    • Sony Camera Package
      • Components
      • System Setup
      • Data Collection
  • Troubleshooting
    • Troubleshooting Documentation
    • Error Messages
      • License Errors
        • License Activation Failed
      • Organize Data Errors
        • Input directory has no mp4 or avi files
      • Load Video Data Errors
        • Videos not formatted properly
        • Only [#] videos found
        • Videos are not the same length
        • Unsupported video codec detected
        • Invalid video
      • Load Calibration File Errors
        • Unable to load calibration
        • Required camera parameter groups not present
      • Load Workspace Errors
        • Selected folder does not contain a valid Theia workspace
        • Incompatible workspace
      • Calibration Errors
        • Camera extrinsics optimization step 3 failed
        • Unable to detect chessboard in overlapping frames for all cameras
        • Too few chessboards detected (<25)
        • Field of view coverage insufficient (<60%)
      • Movement Trial Processing Errors
        • Track people not complete
        • Abnormally high tracking errors
    • Visible Issues
      • Coordinate system is out of place in one camera view
      • Coordinate system is in different positions and/or orientations in all camera viewse
      • Coordinate system is in an incorrect but consistent position and/or orientation in all views
      • Skeleton is consistently outside the body
      • Skeleton is momentarily incorrect
      • Skeleton is incomplete
      • Skeleton is completely missing
      • Skeleton is jittery
    • Sony Troubleshooting
      • Initialization Issues
      • Unstable Connection
    • Other Issues
Powered by GitBook

Links

  • About
  • Terms of Use
  • Privacy Policy

Resources

  • Download
  • FAQ
  • Blog
On this page
  • Calibration files not visible in file browser
  • Explanation
  • Possible Solutions
  • Theia3D freezes when attempting to open the application
  • Explanation
  • Possible Solutions
  • Theia3D crashes when attempting to process a calibration or movement trial
  • Explanation
  • Possible Solutions

Was this helpful?

Export as PDF
  1. Troubleshooting

Other Issues

PreviousUnstable Connection

Last updated 17 days ago

Was this helpful?

Calibration files not visible in file browser

Explanation

If the calibration file is not visible when using the button or the tool and the calibration file is an XCP file exported by Vicon Nexus, the file browser window may be filtering for TXT files only.

Possible Solutions

Use the dropdown file filter selector in the file browser window to allow XCP files to be shown.


Theia3D freezes when attempting to open the application

Explanation

If Theia3D is failing to launch fully and is freezing after creating the main application window, this issue typically occurs after a change to the computer monitor setup.

Possible Solutions

To resolve this issue, open the Windows Registry Editor and navigate to the folder: Computer\HKEY_CURRENT_USER\Software\Theia. Right-click on the “Theia” folder, and choose delete. Close the Registry Editor, and restart the computer. After restarting, attempt to open Theia3D. This should allow the application to launch fully.


Theia3D crashes when attempting to process a calibration or movement trial

Explanation

If Theia3D crashes when processing a calibration or movement trial, this issue is usually due to the GPU RAM becoming maxed out immediately when attempting to perform the processing. Typically, the root cause of this issue is too high of a GPU RAM requirement from the computer monitor setup, usually due to the use of multiple monitors or individual very high resolution monitors.

Possible Solutions

To reduce the GPU RAM requirements, try reducing the number or resolution of the monitors connected to the GPU.

Assign Calibration Files
Load Calibration File