Unstable Connection

Unstable camera connections are often (but not always) due to faulty POE splitters, especially if it seems to be the same camera(s) with issues. Try following the steps below to test if this is the case:

1. Open the Sony browser interface.

2. Connect the Master camera control box to the network switch, with all other cameras disconnected.

3. Make sure a panel appears for the Master camera in the browser, but don't turn it on yet.

4. Starting with one of the cameras you've had issues with, disconnect the ethernet cable from the POE splitter, and disconnect the POE splitter from the control box. We'll be leaving the POE splitter out of the setup for now.

5. Connect the ethernet cable directly between the network switch and the camera control box.

6. Using the USB charging cable and brick that were included with the control box, connect the control box directly to a power outlet.

7. Wait for the camera panel to appear in the browser interface, then select both cameras and turn them On. If the connection is stable, this is a good indicator that the POE splitter is the issue.

8. Repeat this test for all cameras that have had unstable connections previously.